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customers

Blog: Is the client always right?

Barely three months into my new job, I have immersed myself in the challenges it has to offer and am enjoying every step of the journey with my customary “bring it on” attitude to life.

Red tape

Middle East blog: Poacher turned game keeper

After a stint as an insurance broker, returning to an insurance company position in January of this year was momentous home coming for me.

Bahrain trade centre

Middle Eastern Promise

Last week I undertook the first leg of my eating tour of the Middle East, or as I sold it to my employers, “covering the Middle East Insurance Forum in Bahrain”.

Happy Year of the Snake

China is a place where feng shui masters are taken seriously. They are all over the newspapers at the moment declaring what the Year of the Snake will mean for the stockmarket and your love life.

From Paris with Snow

The title of this blog is slightly misleading as I am no longer in Paris and there is no longer snow. But before the thaw, I found myself in the Francophile’s playground, courtesy of Coface.

Don’t use 7-Elevens to find your way around Hong Kong

Whatever you do, don’t use 7-Elevens as a point of reference when guiding yourself around Hong Kong. There are about seventeen on every street.

Blog: Extra-terrestrial threat

In the wake of the World Economic Forum’s Global Risks report many have focused on the impact of climate change, digital wildfires, drug resistant diseases...

European View from the Top: The tax obligation

On 9 December 2012, Danny Alexander, Chief Secretary to HM Treasury, told multinational firms that paying UK corporation tax is an obligation, not "a voluntary choice" they can make to please their customers.

Middle East Blog: Inverted modus ponens

Most social science theories, including in economics, business and finance, are 'deductive theories' based on the modus ponens mechanism.

Guest Blog: The modern world of Father Christmas

It is December so it seems only right and proper to use Father Christmas as an indicator of how much the world has changed over recent years.

Blog: M&A myths dispelled

The third week of December can be a stressful time. As 25 December looms ever closer, there are still presents to buy, decorations to hang, and tasks to dispatch before you can relax guilt-free to enjoy the holiday season.

Blog: Why the FDI backlash?

Few concepts in recent times have divided Indian public opinion more than foreign direct investment.

Middle East Blog: 2012's soothsayer

How I wish that the end of year results would prove me wrong because that would mean that insurance companies in the United Arab Emirates performed better than expected.

Blog: Talanx IPO - Doing the double

When Talanx chief executive Herbert Haas announced his firm's initial public offering U-turn last week, there was reason to suspect he might be growing dizzy.

Middle East Blog: The voice of the UAE

I recently contacted a few regional ‘A’ rated insurance companies, in preparation for a corporate governance article, to get sound-bites from chief executives or managing directors on the drivers of corporate governance in our industry in the United Arab Emirates.

Middle East Blog: David vs Goliath

On 24 August AM Best changed Oman Insurance Co's 'A' (Excellent) rating from negative to stable and evoked a personal, positive sentiment.

Middle East Blog: Rated or not rated? What is the question?

On a recent visit back home to Malta I was kindly invited to the Malta Insurance Institute's annual general meeting where I had to sing for my supper.

Guest Blog: A flexible future

Every European insurance market is at varying stages of adopting web-based platforms, but there are dramatically changing requirements across the board for multichannel retail distribution.

Psychopathy versus governance

Having recently relocated from Qatar back to Dubai I had the unenviable task of sorting through the various insurance and risk related books and papers I accumulated over the years.

Guest blog: EU Sustainable Energy Week

This week is European Union Sustainable Energy Week, seven days dedicated to promoting and celebrating the use of renewable energy across Europe.

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Rudolf Frei

Video: Insurance claims in Asia - An interview with Rudolf Frei

What is the claims environment like in Asia? What are insurers doing to manage increasing claims costs and is there sufficient expertise in the market to handle future claims?

customers

Blog: Is the client always right?

Red tape

James Portelli

Middle East blog: Poacher turned game keeper

Bahrain trade centre

Francesca Nyman

Middle Eastern Promise

world-insurance-report-2013

World Insurance Report 2013

Capgemini and Efma are pleased to present the sixth edition of the World Insurance Report (WIR). This report looks at the channel and other preferences of insurance customers by analysing data from Capgemini's Customer Experience Index (CEI).

aon-benfield-international-matters

Designing an international insurance programme

Designing a multinational insurance programme is a complex undertaking. However, the right strategy and tools help optimise performance and boost bottom-line results. This Aon Benfield article addresses the key challenges to overcome, including cultural issues, regulations, business process management and risk.

lloyds-country-profile-singapore

Lloyd's country profile: Singapore - September 2012

Country Profiles provides individual summaries for Lloyd's key territories. These profiles contain factsheets on the economy, insurance market and Lloyd's business. This analyst report from September 2012 focuses on Singapore.

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